Returns and Refunds Policy

PLAB Guide Limited – Terms and Conditions

1. Acceptance of Terms and Conditions

1.1 These Terms and Conditions apply to any and all services provided by PLAB Guide Limited (“we,” “us,” or “our”).
1.2 By registering on our website or by booking any course or service, you (“the candidate,” “you,” or “your”) confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1.3 You are responsible for reviewing these Terms and Conditions in full before enrolling. PLAB Guide Limited takes no responsibility for informing you of the contents herein; negligence or ignorance is not an excuse.

2. Course Bookings and Confirmation

2.1 Your course booking is confirmed once you have paid the course fee in full.
2.2 You must receive an automated confirmation email to finalize your booking. Please keep this email for your records.
2.3 If you do not receive a confirmation email, it is your responsibility to contact us at admin@plabguide.co.uk to verify your booking.

3. Cancellations & Refunds – Foundation Course and Smart Course

3.1 Cancellation Requests

  • To cancel your booking, you must submit a written request via email to admin@plabguide.co.uk, clearly stating the reason for cancellation.

3.2 Cancellation Fees

  • Cancellation within 3 days of booking: A £50 deduction from the total paid.
  • Cancellation after 3 days of booking: A £100 deduction from the total paid.
  • Cancellation within the last week before the start date of the course (for individually discounted bookings): No refunds will be granted. Different Terms and Conditions may apply for group-discounted bookings (see Section 5).
  • Cancellation of any discounted course: No refunds will be granted on cancellations of any course or service booked on a discount.

3.3 No Cancellations After One Week of Enrollment

  • After seven (7) days from the date of your booking (enrollment), no cancellation requests will be accepted, even if you have not yet started or attended any part of the course. Non-attendance is not grounds for a refund.

3.4 Refund Processing

  • All eligible cancellations or refunds will be assessed on a case-by-case basis.
  • Approved refunds will be processed within 14 to 28 working days from the date we confirm your refund (not from the date you submit the request).

4. Cancellations & Refunds – Mocks

4.1 No Refunds for Mocks

  • We do not offer cancellations or refunds for any booked mock sessions.
  • If you choose to cancel your mock, you will forfeit any fees paid for that mock.

5. Cancellations by Group Members

5.1 If you booked any course using a group discount, a cancellation request will apply to all group members enrolled together.
5.2 We will cancel the entire group’s enrollment and process any applicable refunds after deducting the required cancellation fee(s).
5.3 Retaining Enrollment

  • Any group member(s) wishing to remain enrolled must pay the difference between the group-discounted rate and the standard course fee, in accordance with the cancellation timelines detailed above.

6. Course Changes or Cancellations by PLAB Guide Limited

6.1 Right to Cancel or Reschedule

  • We aim to deliver all courses and events as scheduled. However, in compelling circumstances (e.g., instructor unavailability, public health directives, or unavoidable logistical issues), PLAB Guide Limited reserves the right to cancel or reschedule any course.
  • In the unlikely event of a cancellation, we will notify you as soon as reasonably possible.

6.2 Unforeseen Circumstances

  • If PLAB Guide Limited is unable to conduct the course due to reasons beyond our control (e.g., pandemics, natural disasters), we will offer a guaranteed alternative course date before your planned exam date.
  • If we remain unable to provide any alternative course date before your exam, a reasonable refund may be offered.
  • If an alternative course date is available prior to your actual exam date, no refunds will be issued.

7. Discounts

Any courses booked on discounts are limited to one PLAB 2 exam attempt. In case where the candidate has to return to retake the course, they must pay the difference between the actual course fee and the discounted course at the time they booked the course to upgrade to the regular course. For example if someone paid £450 for Full Course which is normally £600, they must pay the difference of £150 in case they come to reattend the course after failing an attempt. Paying the difference will allow them to access any class / session as well as access the practice area unlimited until they pass exam. However, this will not give them extra mocks.

8. Liability

8.1 While we strive to maintain the highest standard of training, PLAB Guide Limited does not guarantee any specific exam outcome or result from attending our courses or using our services.
8.2 PLAB Guide Limited is not liable for any loss or damage (financial or otherwise) you may incur, other than a refund under the Terms and Conditions stated herein.

9. Governing Law and Jurisdiction

9.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of UK.
9.2 Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of UK.

10. Training Courses – First Aid, FREC, Life Support and Clinical Skills

10.1 This section applies to courses run by PLAB Guide Training Centre, including First Aid at Work, Emergency First Aid at Work, Paediatric First Aid, FREC 3 and FREC 3 Requalification, BLS, ILS, ALS, APLS, NLS, ATLS, Allergy and Anaphylaxis Awareness, Venepuncture and Cannulation, and Oliver McGowan training. Where a course's own booking terms differ, the course terms apply.

10.2 Fees and VAT. Prices are per person. VAT at the current rate is charged where applicable and is shown at checkout. Payment is due in full at booking unless an invoice has been agreed in advance; invoices must be paid within 14 days and before the course starts.

10.3 Cancellation by you. Requests must be made in writing to admin@plabguide.co.uk. Notice is counted from the day we receive your request to the first day of the course.

  • 30 days or more before the course: full refund, less any awarding-body registration, certificate or course-material costs already incurred.
  • 14 to 29 days before the course: 50% refund.
  • Less than 14 days before the course, or non-attendance: no refund.

10.4 Transfers. One transfer to another date of the same course is free if requested at least 14 days before the course. Transfers requested 3 to 13 days before incur a £30 administration fee and are subject to availability. Transfers cannot be made in the final 72 hours; this is treated as a cancellation.

10.5 Substitutions. You may send another person in your place at no charge if you tell us at least 48 hours before the course and they meet the entry requirements.

10.6 Materials and registration. Once pre-course manuals or e-learning have been issued, or a candidate has been registered with an awarding or accrediting body (for example Qualsafe, Resuscitation Council UK, ALSG or RCS England), those costs are non-refundable and are deducted from any refund.

10.7 Group and on-site courses. These are confirmed by written quotation. Unless the quotation says otherwise, courses cancelled or postponed by the client 14 to 29 days before the date are charged at 50%, and those cancelled less than 14 days before are charged in full.

10.8 Attendance and assessment. Full attendance is required. Candidates who arrive more than 15 minutes late or miss part of the course may be unable to be assessed and may need to rebook at their own cost. Booking and attendance do not guarantee a pass.

10.9 Cancellation by us. If we cancel or postpone a course, we will offer a free transfer or a full refund. We are not liable for travel, accommodation or other costs.

10.10 Refunds and statutory rights. Approved refunds are paid to the original payment method within 14 working days. Nothing in this section affects your statutory rights, including the 14-day cancellation right for online consumer bookings; if you ask us to start the service within that period, a proportionate charge may apply.

11. Contact Information

11.1 For any queries related to these Terms and Conditions, or for any other questions about our services, please contact:

Last Updated: October 2026

By enrolling with PLAB Guide Limited, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.