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Advance Booking
Candidates should book in advance to allow time for enrolment, joining instructions and any pre-course preparation.
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Accurate Candidate Details
Candidates must give their correct full name, date of birth, email address, telephone number and any information needed for qualification registration. Certificates are issued using these details, so please check them carefully.
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Identification
Candidates may be asked to show valid photographic identification on the day. The name must match the booking.
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Attendance and Punctuality
Full attendance is required. Candidates who arrive more than 15 minutes late, or who miss any part of the course, may not be able to continue or be assessed and may need to rebook at their own cost.
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Eligibility
The course is intended for healthcare professionals and students who need venepuncture or cannulation skills in their role.
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Scope of Practice
The course develops theory and simulated skills only. It does not by itself qualify or authorise a candidate to perform venepuncture or cannulation on patients. Candidates must follow their employer's policies and complete any required supervised practice and competency sign-off in the workplace.
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Practical Sessions
Practice takes place on simulation arms. Candidates will not be asked to practise on each other.
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Certification
Candidates who complete the course receive a certificate of attendance with CPD hours.
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Cancellations, Transfers, Illness and Refunds
Our full booking terms apply, and this course may also have the extra terms shown here. To cancel, change your date or send someone in your place, use our cancellation, transfer and refund request form or email admin@plabguide.co.uk. Notice is counted from the day we receive your request to the first day of the course.
- 30 days or more before: full refund, less any registration, e-learning or manuals already issued for you.
- 14 to 29 days before: 50% refund, or one free transfer.
- 3 to 13 days before: no refund; one transfer for a £30 fee, if places allow.
- Less than 72 hours before, or non-attendance: no refund or transfer.
If you are ill: please do not attend with a high temperature, if you have had diarrhoea or vomiting in the last 48 hours, or with any other infectious illness. Tell us before the course starts (0161 564 6162 and the request form) and send evidence within 7 days, and we will move your place once, free, to a date within 6 months. If you become unwell during the course, we offer one free place on a later date.
Changing your date: we cannot guarantee the new date you ask for, but we will try to offer it or the nearest date with places. If the new date costs more, you pay the difference. If moving your place means registering you again with the awarding body, you pay that registration fee.
If we cancel or move a course, including when too few people have booked, you choose a full refund or a free transfer. If you booked online as an individual, you can cancel within 14 days of booking for a full refund, less any part of the course, e-learning or registration already provided at your request. Nothing in these terms affects your statutory rights.
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Health, Access and Reasonable Adjustments
Courses include practical work. Please tell us before the course about any medical condition, injury, pregnancy or access need that may affect your participation so that we can discuss reasonable adjustments. We may ask a candidate not to take part in an activity if we believe it is unsafe.
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Professional Conduct
Candidates must behave respectfully towards instructors, staff and other learners. We may remove a candidate whose behaviour is unsafe, abusive or disruptive, without refund.
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Fees and VAT
Course fees are shown excluding VAT. VAT at the current rate (currently 20%) is added at checkout. Payment must be made in full at the time of booking unless an invoice has been agreed in advance; invoiced bookings must be paid within 14 days of the invoice date and before the course starts.
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Group and On-site Bookings
Group and on-site courses are confirmed by written quotation. Unless the quotation says otherwise, on-site courses cancelled or postponed by the client 14 to 29 days before the date are charged at 50%, and those cancelled less than 14 days before are charged in full.
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Course Changes and Cancellation by Us
PLAB Guide Training Centre may make reasonable changes to instructors, timetables or venue. If we have to cancel or postpone a course, we will offer you a free transfer to another date or a full refund. We are not responsible for travel, accommodation or other costs you have incurred.
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Complaints and Appeals
Please raise any concern with us at admin@plabguide.co.uk. Assessment appeals follow the awarding body's appeals procedure, which we will provide on request.
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Data Protection
We process your personal data in line with our privacy policy, including sharing the details needed for registration and certification with the relevant awarding or accrediting body.
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Acceptance of Terms
By completing the booking, the candidate (or the person booking on their behalf) confirms they have read, understood and accepted these terms and conditions.
