Venepuncture and Peripheral IV Cannulation – Terms and Conditions

1. Advance Booking
   Candidates should book in advance to allow time for enrolment, joining instructions and any pre-course preparation.

2. Accurate Candidate Details
   Candidates must give their correct full name, date of birth, email address, telephone number and any information needed for qualification registration. Certificates are issued using these details, so please check them carefully.

3. Identification
   Candidates may be asked to show valid photographic identification on the day. The name must match the booking.

4. Attendance and Punctuality
   Full attendance is required. Candidates who arrive more than 15 minutes late, or who miss any part of the course, may not be able to continue or be assessed and may need to rebook at their own cost.

5. Eligibility
   The course is intended for healthcare professionals and students who need venepuncture or cannulation skills in their role.

6. Scope of Practice
   The course develops theory and simulated skills only. It does not by itself qualify or authorise a candidate to perform venepuncture or cannulation on patients. Candidates must follow their employer's policies and complete any required supervised practice and competency sign-off in the workplace.

7. Practical Sessions
   Practice takes place on simulation arms. Candidates will not be asked to practise on each other.

8. Certification
   Candidates who complete the course receive a certificate of attendance with CPD hours.

9. Transfers, Cancellations and Refunds
   All cancellation and transfer requests must be made in writing to admin@plabguide.co.uk. The notice period is counted from the day we receive your request to the first day of the course.

   • 30 days or more before the course: full refund, less any awarding-body registration, certificate or course-material costs already incurred on your behalf.
   • 14 to 29 days before the course: 50% refund.
   • Less than 14 days before the course, or non-attendance: no refund.
   • Transfers: one transfer to another date of the same course is free if requested at least 14 days before the course. Transfers requested 3 to 13 days before the course incur a £30 administration fee and are subject to availability. Transfers cannot be made in the final 72 hours; this is treated as a cancellation.
   • Substitutions: you may send another person in your place at no charge if you tell us at least 48 hours before the course and they meet the entry requirements.
   • Discounted bookings: where a promotional code or group discount has been applied, refunds are calculated on the amount actually paid.
   • Approved refunds are paid to the original payment method within 14 working days.

   Nothing in these terms affects your statutory rights. If you booked online as a consumer more than 14 days before the course, you may cancel within 14 days of booking for a full refund; if you ask us to provide the course (or any pre-course learning) within that 14-day period, you agree that this right ends once the service has been fully provided and that a proportionate charge may apply.

10. Health, Access and Reasonable Adjustments
    Courses include practical work. Please tell us before the course about any medical condition, injury, pregnancy or access need that may affect your participation so that we can discuss reasonable adjustments. We may ask a candidate not to take part in an activity if we believe it is unsafe.

11. Professional Conduct
    Candidates must behave respectfully towards instructors, staff and other learners. We may remove a candidate whose behaviour is unsafe, abusive or disruptive, without refund.

12. Fees and VAT
    Course fees are shown on the booking page. VAT at the current rate is charged where applicable and is shown at checkout. Payment must be made in full at the time of booking unless an invoice has been agreed in advance; invoiced bookings must be paid within 14 days of the invoice date and before the course starts.

13. Group and On-site Bookings
    Group and on-site courses are confirmed by written quotation. Unless the quotation says otherwise, on-site courses cancelled or postponed by the client 14 to 29 days before the date are charged at 50%, and those cancelled less than 14 days before are charged in full.

14. Course Changes and Cancellation by Us
    PLAB Guide Training Centre may make reasonable changes to instructors, timetables or venue. If we have to cancel or postpone a course, we will offer you a free transfer to another date or a full refund. We are not responsible for travel, accommodation or other costs you have incurred.

15. Complaints and Appeals
    Please raise any concern with us at admin@plabguide.co.uk. Assessment appeals follow the awarding body's appeals procedure, which we will provide on request.

16. Data Protection
    We process your personal data in line with our privacy policy, including sharing the details needed for registration and certification with the relevant awarding or accrediting body.

17. Acceptance of Terms
    By completing the booking, the candidate (or the person booking on their behalf) confirms they have read, understood and accepted these terms and conditions.

Last updated: 14 October 2026.