Privacy Policy

Privacy Policy for PLAB Guide Academy

Last Updated: [01.01.2024]

1. Introduction

PLAB Guide Academy ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.plabguide.co.uk] (the "Website"), and when you use our services. This policy complies with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our Website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following data about you:

2.1 Personal Data

• Identity Data: Includes your name, title, date of birth, and gender.
• Contact Data: Includes your address, email address, and telephone number.
• Financial Data: Includes payment card details, bank account details, and payment history.
• Transaction Data: Details about payments to and from you, and other details of services you have purchased from us.
• Technical Data: Includes IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our Website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2.2 Special Categories of Personal Data We may collect special categories of personal data, such as information about your health or medical conditions, to provide you with the best possible training and support.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide our services: To manage your enrollment, process your payments, and provide you with the training and support you need to succeed in the PLAB exam.
• To communicate with you: To send you information about your course, updates, and relevant resources, as well as responding to your inquiries and requests.
• To improve our services: To analyze your usage of our Website and services to enhance the quality and effectiveness of our offerings.
• To comply with legal obligations: To meet our legal and regulatory obligations, including those related to financial transactions and record-keeping.
• To market our services: With your consent, to send you promotional materials and information about our courses and events.

4. Disclosure of Your Information

We may share your personal information with the following:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory Authorities: When required to do so by law or to protect the rights, property, or safety of PLAB Guide Academy, our customers, or others.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred to a new owner.

5. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. Despite our efforts, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Under the Data Protection Act 2018 and the GDPR, you have the following rights concerning your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You have the right to request correction of any inaccurate or incomplete data.
• Erasure: You have the right to request the deletion of your personal data where there is no lawful reason for us to continue processing it.
• Restriction: You have the right to request that we limit the processing of your data in certain circumstances.
• Portability: You have the right to request the transfer of your personal data to another party.
• Objection: You have the right to object to the processing of your personal data in certain circumstances, including direct marketing.
• Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email address] or [postal address].

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. Please review the privacy policies of these third-party sites before providing any personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: admin@plabguide.co.uk
• Phone: 00447516220920
• Address: PLAB Guide Ltd, 239 Dickenson Road, Longsight, Manchester, M13 0YW, United Kingdom

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.